Best Buy Store Purchase

[nohak]

I ordered HP Laptop on the 5th of oct, choosen fast shipping to be deilvered on the 8th of october and shimpment has shown delivered by 8:29 am i checked it 10 mins later with my high security system in my building they have never recived it. we de decided to check the buildings camera and it was never delivered

Finally concluded it’s not delivered, called next day Best Buy for replacemnt, anc choose to pick it up from store and after i have reched the store they said the order was canceled and got text order cancelled, later asked for refund they said yes we do wait for a mail confimration and i never recieved the mail i have reached out to fedex and they said i should get a replacment or a refund and then suddenly both bestbuy and fedex said it’s delivered and shared the tracking number , I have requested Best Buy proof of delivery, but they dont have and after so many phone calls with both best buy and fedex 

bestbuy store and cutsomer service said its all in the hand of fedex you should file a claim 

and fedex said on a phone call that they have lost my package (i have it recorded) and driver can not recall 

i filed a claim to fedex and it was not approved as the shipper who is bestbuy should be the one who file a claim not me 

and i got an offcial letter from building manger who runs my condominium that the delivery was never recived and we have footage that proves our claim 

Bestbuy and fedex both are saying they have delivered it!!

I am very sad, this laptop was paid by my brother who lives overseas for his college and now he doesnt have money to get a new laptop or even refund to buy a new one and now he is attending collage without a laptop and all his colleges have and this might make him fail this semster!!

also, i have pushed my flight twice thought i was getting a replacment to fly from Dallas to Egypt with the laptop and this costes more money and i have paid for the sake of waiting for the laptop!!!

now wheres my right! a refund or a replacment 

why a young boy pays for a laptop and he never got it 

you have no idea how many days he have worked to gather this mony!!!! 

please help me what shall i do ??

[Trey-BBY Social Media Specialist]

Good Evening, nohak.

I have responded to your post in another thread.

Kind regards,

[nohak]

trying to reach you! but the system doesnt want me to send messages 

send me an email privatly to send u 

[Trey-BBY Social Media Specialist]

Understood. You can reach me by emailing online.communities@bestbuy.com. Be sure to put "ATTN Trey" in the subject line, as it will make it easier to locate.

Kind regards,

[nohak]

sent

[nohak]

Honestly,
Best Buy is not helpful
I am only getting the same robotic reply of “go to law enforcement” while I shouldn’t
I should if my package was delivered

But my package was never delivered and never reached my house area and I said I have camera footage with my building security

So in that case Best Buy are obliged to get me a refund or replacement and also an apology of more than a month chasing for my right
This is not acceptable