Add Product

Search Results:

New Member
Posts: 2
Registered: ‎12-03-2017

office 365 license was not activated by BestBuy store

[ Edited ]

Good Morning,


On November 28, I bought at BestBuy, a store on Biscayne BLVD 21035, Aventura, FL 33180, a Yoga 720 computer, as well as a license for office 365. Now that I'm trying to activate my office license, I'm getting the following message on microsoft's website:
"Sorry, it looks like this product key hasn't been activated by the seller. Please, go back to where you purchase it to have it activated.
Every year I go to the bestbuy and buy electronic products, please you could inform me how you can solve this problem of license not activated, taking into consideration that I can not go back in the store
Thank you,
Eder {removed per forum guidelines}
Posts: 689
Topics: 22
Kudos: 391
Solutions: 52
Registered: ‎02-09-2011

Re: office 365 license was not activated by BestBuy store

Is there any way you can go to another store? I understand it's not ideal to have to go back in to a store to get this resolved, but from my experience it's the fastest way for it to be handled (and in many cases, the only way). You're following the steps on the top corner of the back of the card to get your code and not using the code under the scratch off portion as your actual license code, correct?
New Member
Posts: 2
Registered: ‎12-03-2017

Re: office 365 license was not activated by BestBuy store


Thanks for the help, but unfortunately I can not go to any BestBuy store, I do not live in the United States and my next trip should only be in 6 months. Yes I am using the correct license number of office 365. Would you have any other suggestions of what could be done ?
Posts: 2,860
Topics: 33
Kudos: 247
Solutions: 157
Registered: ‎08-21-2017

Re: office 365 license was not activated by BestBuy store

Hi there Eder-


Welcome to our Forums and thank you for reaching out to us regarding your purchase. I apologize for the delay in responding to your message, we are working as quickly as we can to respond to all the messages we have received this holiday season. I am disappointed to hear that that your Microsoft Office 365 card was not properly activated before you left our Best Buy Aventura store location. I can absolutely understand how difficult it would be to be return to a Best Buy store location if you aren't in the country! I'm happy to look in to this to see what options are available to get this resolved.


Can you please send me a private message with some more information about your purchase? I will need your:


Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)


To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further research this for you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!