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Posts: 1
Registered: ‎11-11-2020

not complaint but the thanks to your employee

[ Edited ]

Dear Management, I had a great experience with your employee Seith {removed per forum guidelines},  at your store, Stroudsburg PA, 18360, USA. 

I made an instore order for more  $4,128.46 on 09.28.20 and canceled it on the next day  in store on 8.29.20- refund was pending ......???


Till 11.08.20 I could not get a refund!

All my numerous attempt failed, I spent hours talking with your staff  over the phone - and heard only apologies and empty promises to resolve an issue.


Absolutely desparate I came to the store and Seth {removed per forum guidelines}, Assistance Store Manager took matter in his hands- He spent more then 2 hours continuously - resolving my refund and standing my excitement and frustration, 

I really very thankful  for his ability to resolve an issue over your terrible and complicated software- finally it was done and refund was issued.


PS- BESTBUY does not have a site to commend your staff, at least I could not find it, only to complain.

Please bring it to e attention of your QA Director

Irena {removed per forum guidelines}, former QA Director for MTA NY

ASQC certified QA Manager, QA Engineer, RAB certified ISO Auditor

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: not complaint but the thanks to your employee

Good evening, Irena,


Welcome to our forums, and thank you for sharing your feedback with us!  My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of an uptick in traffic here on our Support Forums, and it’s caused us to reply to our customers a bit later than we’d typically expect. 


It sounds like Seth was finally able to get you the refund you were looking for, and while I’m sorry to hear it took so long to get to this point, I’m glad he was able to get this resolved for you!  Our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you’ve definitely come to the right place to commend Seth for his help!  Please know I’ll be forwarding your post to the leadership team at our Stroudsburg, PA store to let them know what great work Seth is doing there, so they can recognize him for his amazing customer service skills.


Thanks for posting!

SeanM|Social Media Specialist | Best Buy® Corporate
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