01-02-2020 01:32 PM
01-03-2020 03:53 PM
Welcome to our Best Buy community forum!
While I'm glad that you found us, I wish that the circumstances that made you reach out were a happier one. Getting a new Apple Watch is meant to be an exciting time, but I can imagine how that excitement turned to confusion when you opened the box to discover that there was nothing in there. That is far from the shopping experience we intended to provide!
I'd like to look into this further so we can review our options under our Return & Exchange Promise and try and turn things with this purchase around. You should see an envelope icon on the upper right-hand corner of your screen. I'm going to send you a Private Message shortly so we can discuss this further, so keep an eye on that envelope icon!