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Posts: 1
Registered: ‎09-05-2020

messed up service

This company has given me the worst headache. I've just been trying to get a computer and BB sold me a defective computer. I wait 3 days for it, fine, but after I exchange it I'm going to have to wait a month to get my computer. This has been a huge nightmare after being nightmare. I've been on the phone with BB for at least five hours since yesterday and not one thing was resolved. I just kept on being disconnected and not getting any call backs. I have had the worst time trying to get just one thing right from BB abd it is extremely frustrating that a company I've been loyal to for years can't help me resolve my issue. I am just so upset with BB's inability to get my order right. It is now going to take like an entire month for me to get the computer that I want. Isn't this ridiculous and something that would upset any normal human being. I'm not asking to have a new computer engineered for me, i'm just trying to get one working item that I can use for schoolwork. I'm honestly crying on the inside from how frustrated I am by this whole situation. I've now been on the phone with best buy for 10 hours. 

Posts: 18,218
Topics: 2,991
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Solutions: 495
Registered: ‎09-29-2008

Re: messed up service

Welcome to our community, Strada.


It hasn't happened for a long time, thankfully, but I too have had a purchase become complex due to the product having had a fault out of the box. For me, it wasn't anything as essential as a computer for schoolwork, but I do remember the disappointment when this brand new item didn't work out. I also did not have the complications with a return and exchange that you've mentioned where the timely acquisition of a working machine is without exaggeration essential. I regret that the result of your purchase experience has been frustration; certainly that was never our goal.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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