09-05-2020 03:30 PM
This company has given me the worst headache. I've just been trying to get a computer and BB sold me a defective computer. I wait 3 days for it, fine, but after I exchange it I'm going to have to wait a month to get my computer. This has been a huge nightmare after being nightmare. I've been on the phone with BB for at least five hours since yesterday and not one thing was resolved. I just kept on being disconnected and not getting any call backs. I have had the worst time trying to get just one thing right from BB abd it is extremely frustrating that a company I've been loyal to for years can't help me resolve my issue. I am just so upset with BB's inability to get my order right. It is now going to take like an entire month for me to get the computer that I want. Isn't this ridiculous and something that would upset any normal human being. I'm not asking to have a new computer engineered for me, i'm just trying to get one working item that I can use for schoolwork. I'm honestly crying on the inside from how frustrated I am by this whole situation. I've now been on the phone with best buy for 10 hours.
09-10-2020 10:10 AM
Welcome to our community, Strada.
It hasn't happened for a long time, thankfully, but I too have had a purchase become complex due to the product having had a fault out of the box. For me, it wasn't anything as essential as a computer for schoolwork, but I do remember the disappointment when this brand new item didn't work out. I also did not have the complications with a return and exchange that you've mentioned where the timely acquisition of a working machine is without exaggeration essential. I regret that the result of your purchase experience has been frustration; certainly that was never our goal.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.