Best Buy Store Purchase

[Emilydlc3]

Hello,

I lost a store credit and have not had any luck getting support. In store they tell me to call support and when I call they tell me to go in store. I have my receipt. Can anyone help me?

[Emilydlc3]

They confirmed over the phone that the balance is still on the card but they kept redirecting me till eventually they said they cant do anything.

[hockeycanuckjc Community Veteran]

Store credit is like cash but it is also treated like a gift card if you have record of it, you can get it replaced. I think that Best Buy online can help with the replacement.

[Allison-BBY Social Media Specialist]

Hi, Emilydlc3, and welcome to our online community!

Thank you for posting for support with your store credit. I can understand wanting to resolve this and put that money to use! I'm happy to do what I can to help.

To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your receipt. You can find the blue option to message me to the right of my name below.

All the best,

[Emilydlc3]

Just messaged you.

[Allison-BBY Social Media Specialist]

Thanks for letting me know!

I'll be following up to your private message shortly. Please keep an eye on your inbox!

Regards,