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New Member
Posts: 2
Registered: ‎08-17-2021

lost store credit



I lost a store credit and have not had any luck getting support. In store they tell me to call support and when I call they tell me to go in store. I have my receipt. Can anyone help me?

New Member
Posts: 2
Registered: ‎08-17-2021

Re: lost store credit

They confirmed over the phone that the balance is still on the card but they kept redirecting me till eventually they said they cant do anything.
Posts: 9,923
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Registered: ‎11-10-2008

Re: lost store credit

Store credit is like cash but it is also treated like a gift card if you have record of it, you can get it replaced. I think that Best Buy online can help with the replacement.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-23-2018

Re: lost store credit

Hi, Emilydlc3, and welcome to our online community!

Thank you for posting for support with your store credit. I can understand wanting to resolve this and put that money to use! I'm happy to do what I can to help.

To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your receipt. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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