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Posts: 1
Registered: ‎03-01-2019

lied to about cell phone promotion

At the Stevens Point Best Buy on Nov 2nd I was offered to buy a Pixelexl 3 and get 2nd one free if we added a new line . I agreed and found out later that this was a lie. Now I'm getting charged for the 2nd phone. My carrier is Verizon, and they told me there was no promotion at that time. I'm Mad.

 

Posts: 2,971
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Registered: ‎11-29-2016

Re: lied to about cell phone promotion

Good afternoon, GordonCook,

 

Welcome to our forums, and thank you for sharing your feedback with us.    Discovering your cell phone bill is higher than you may have originally been anticipating can certainly be an upsetting experience, and I apologize for any frustration this has caused you.

 

While I can’t guarantee I’ll be able to provide you a different answer than what it sounds like Verizon has provided, I would like to review your purchase further, and make sure we’re exploring all options available.  I’ve been unable to locate your purchase using the information you’ve provided upon joining our Support Forums, so I’ll be sending you a private message in a bit to gather the additional information I’ll need from you.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen. 

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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