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Posts: 1
Registered: ‎08-06-2019

incorrectly marked items not honored

[ Edited ]

I went into store #576 in willow grove to purchase 3 of the (ring door bells) A sale had just recently ended 72 hours prior. There was a case of over 10 rings marked based off of the previous sale. I pointed it out to the associate and he said that he had to honor the marked price. However when at the register the manager {removed per forum guidelines} refused to honor the price on all 3 items and only marked down 1. I asked for literature regarding such company policy and he was unable to show me any proof. He still refused .. I called the customer service number and the person on the other end could not help me. He said that he could not give me the name of the district manager , I asked for the name of the Store manager which I already had and he said that he could not give me that information either. I was totally confused about what customer service he could provide other than informing me that he could not submit a complaint and that the number that you call for customer service is for online orders and online complaints . He then said to report back to the store, I stated that's why I called you because I could not get a resolution in the store. can someone please post contact info regarding how to handle such a complaint.

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Registered: ‎07-23-2018

Re: incorrectly marked items not honored

Hello, Mikkel215,

 

Thank you for taking the time to connect with us here on the Best Buy Forums. We appreciate you thinking of Best Buy for the recent purchase, and I’d be surprised if I were in your position as well. Pricing is typically a large part of the purchase decision, and having that accurately reflected in our stores is extremely important.

 

Based on your explanation, it sounds like the manager you were interacting with, was operating under the Terms of our Price Match Guarantee. Within those terms, you will see one price match per identical item, per customer, is allowed. More on that can be found here.

 

Please know, I do hear your desire to have your feedback documented. Our team is based out of our Corporate Office, and we’d be glad to ensure that is done properly. We are always looking for ways to improve and serve our customer better, so I’m confident this will be helpful in that journey. Please send a private message, by selecting the blue box next to my name below. Your full name, email address, and telephone number, would be required.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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