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Posts: 1
Registered: ‎01-04-2020

iPhone not released

Hi guys,


I need a favor, I bought an iphone at a best buy in Denver, I told them that I was going to return to my country and if I was going to be able to use it in Peru, they said yes.
But now that the team arrives I do not accept my sim card, please help me, I can not return the equipment , because I am in Peru.

Posts: 2,919
Topics: 36
Kudos: 89
Solutions: 148
Registered: ‎10-19-2017

Re: iPhone not released

Hello, paola3694,


Welcome to the forums!


I appreciate you taking the time to join us and write us regarding your Unlocked iPhone purchase. I would be reaching out to someone too, if this were to happen to me. Best Buy sells products and services with the intent that they will be used within the US. Best Buy does not block any phone, since we receive products with factory seal. The manufacturer imposes this block when it is manufactured. I recommend that you contact the manufacturer for more information, by calling 0800-761-0880 or here.


Also, while we can’t provide shipping, if you are coming back to the U.S., or if you have a friend, or family member in the U.S., you can ship the phone to them along with your purchase receipt, and have them bring it into a local Best Buy store to check on your manufacturer warranty coverage options. Let me know if I can be of any further assistance.


Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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