12-05-2016 01:02 PM
12-25-2016 09:57 PM
hi! my auntie bought an iphone7 through their company under best buy and gave it to my daughter as a gift here in the Philippines, but when we are about to activate it the device says "sim not supported"....what is the best thing we could do? my daughter is so excited about her gift and it made her feel so disappointed knowing she couldn't use it on their travel to hongkong disneyland
12-29-2016 05:04 PM
I'm having the exact same issue. Bought a Verizon model iPhone 7 and was informed by the associate that it would work on any carrier at any time since it was paid off. Come 3 months later, I'm finding out that my T-Mobile sim locked the verizon model to T-Mobile.
Now I'm stuck with a T-Mobile locked Verizon phone with everyone passing the blame off onto others.
01-06-2017 02:01 AM
Best buy need to make it clear and need to conduct correct business practice!, when you sell unlocked is mean unlocked! in plain simple English mean the "PHONE CAN BE USE TO ANY CARRIER AROUND THE WORLD"!!!! is not unlock and limited for us carrier only! that's not unlocked!
People buying unlock phone for 1000 reasons and not in the interest of Best buy business practice policy bulls only limited unlock for certain carrier! don't let your customer be a subject of your policy! when you sell the phone as an unlock phone that phone is supposed to be unlock and be able to function anywhere around the world with any sim card from any CARRIER!
Returning it is not an easy task either because I shipped the phone that supposed to be unlock to overseas and now the phone is not working because is locked to T-mobile usa! and T-mobile will not releasing the unlock code because the phone never been activated to the network!
This is causing so much headache and money to resolve this!
And I want BestBuy to compensate the for the lost of shipping money and the unlock fee !
I as customer feel betrayed and blindsided with this business practice!
why can't we get what we paid for without any conditions or limitation....?
01-10-2017 07:11 AM