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Member
Posts: 10
Registered: ‎12-14-2009
Accepted Solution

iPhone 11 bought with full price now locked to AT&T and this is ridiculous

The iPhone 11 bought from Best Buy with full price is now locked to AT&T and having real hard time to have ATT unlock the phone. They agree that it is fully paid but can't help unlock the device. I got the device from a friend and we both on a call together with AT&T with no luck and they say it is unlocked and won't work with T-Mobile. 

 

Please help and I can provide the order number if needed. 

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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: iPhone 11 bought with full price now locked to AT&T and this is ridiculous

So you activated it with AT&T and they locked it?
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Member
Posts: 10
Registered: ‎12-14-2009

Re: iPhone 11 bought with full price now locked to AT&T and this is ridiculous

Yes. Its locked to ATT
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: iPhone 11 bought with full price now locked to AT&T and this is ridiculous

This is an issue with AT&T. I doubt there would be much Best Buy could do here as they are unable to unlock phones. I would continue working with the carrier on this matter.