Best Buy Store Purchase

[rajbsn]

The iPhone 11 bought from Best Buy with full price is now locked to AT&T and having real hard time to have ATT unlock the phone. They agree that it is fully paid but can't help unlock the device. I got the device from a friend and we both on a call together with AT&T with no luck and they say it is unlocked and won't work with T-Mobile. 

Please help and I can provide the order number if needed. 

[SPOPATT]

So you activated it with AT&T and they locked it?

[rajbsn]

Yes. Its locked to ATT

[SPOPATT · Accepted solution]

This is an issue with AT&T. I doubt there would be much Best Buy could do here as they are unable to unlock phones. I would continue working with the carrier on this matter.