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Posts: 1
Registered: ‎03-24-2019

iPhone 10 Purchase Experience at Gainesville, VA Store - Importance of Customer Service!



I want to share an experience with your store management team on the importance of explaining a sale to a customer. First of all, please explain to the customer was forms are needed to complete the sale whether a major appliance or a wireless phone sale. Don't make an assumption that the customer is either ignorant or does care about the sale. After all, this is your customer's hard earned dollars and not yours - bestbuy!


Secondly and the most importantly, the best buy sales representative does not have the authority to sign off the waiver forms on behalf of the the customer regardless i.e., waiver fees for declining a replacement parts, etc.  What happened was the sales associate sign-off the waiver without letting us know. He signed off without our consent! This employee and the manager of the store should be schooled and reprimanded by Best Buy Senior Management!


The sales representative will need to take the time what the customer is signing. There are no execuses period!


Best buy management - you need to train up your employees!



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Registered: ‎01-03-2013

Re: iPhone 10 Purchase Experience at Gainesville, VA Store - Importance of Customer Service!

Hello MRM2019, 

Welcome to the forum and thank you for reaching out to us regarding your recent experience purchasing an iPhone X from us at our Gainesville, VA store. Purchasing an iPhone X should be incredibly exciting! As an iPhone user myself, having had my iPhone 6 since shortly after release, the iPhone Xs Max definitely has my attention. With that said, I'm sorry to hear the Gainesville, VA store may have left you feeling uneasy about your experience.

I would be happy to take a closer look at your experience, so please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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