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Posts: 1
Registered: ‎04-01-2019

iPad mini preorder exchange

I preordered the iPad mini 5 and got the 25 dollar off deal for rewards members. I ordered the wrong color and decided to exchange it at the store. They couldn't give me the 25 dollar off deal on the new one, they said the coupon would take 24 hours to become available and then at that point it can be reapplied. I paid the 25 dollars in the store and left very confused to how I will be able to be credited that 25 dollars for what should be an even exchange. Anyone have any input here?? Thanks
Posts: 1,133
Topics: 52
Kudos: 214
Solutions: 45
Registered: ‎11-23-2018

Re: iPad mini preorder exchange

Hi there, Tmanderfield, and welcome to our online community!


Thanks for reaching out for support through our Forums. I hope you've been enjoying your new iPad purchase, and I'm happy we could get you the color you wanted. It's important to have a device that suits you!


Regarding the $25 promotion used towards your initial purchase, I'd be wondering about how this worked with an even exchange as well. I'd like to look into your purchase and account further to provide assistance with this. Please send me a Private Message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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