Add Product

Search Results:

New Member
Posts: 2
Registered: ‎03-22-2021
Accepted Solution

gift cards failed on store purchase, balances not restored

I tried to apply two gift cards to an in store purchase on 3/20/21.  Each scan at the register gave an error so i was not able to use the cards.  The store manager had me try to complete the purchase online, which also gave an error on the cares.

Now the cards show a zero balance.  one of the cards was brand new, the other had a partial balance.

How do i get the unused balance restored on these cards?
the store manager advised me to call customer support, however, customer support directs me to the store manager.


can someone please help?


thank you,

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: gift cards failed on store purchase, balances not restored

Good afternoon, jb1185,


Welcome to our forums!  It can be frustrating when your preferred method of payment isn’t accepted at your local store or online, so I can certainly understand wanting to get to the bottom of what’s happening with these gift cards after you’ve been unable to use them since March 20.


I’d like to take a closer look into these gift cards further and offer any additional information I can, however, I’ll just need a few pieces of information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your two 16-digit gift card numbers (without their PIN numbers)


As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this “Private Message” button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!