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New Member
Posts: 3
Registered: ‎11-30-2018

formal private complaint

i would like to file a formal complaint via private email - how do i do this?

 

thank you

Posts: 664
Topics: 16
Kudos: 375
Solutions: 51
Registered: ‎02-09-2011

Re: formal private complaint

The easiest way via online is to either wait for a forum moderator, which can take 3-5 days for a response as the moderators work on posts in a first come first serve basis, or to use the chat function via the website and chat with an online representative.
New Member
Posts: 3
Registered: ‎11-30-2018

Re: formal private complaint

thank you - i am looking to send it to someone in management so i dont think the chat would work
Posts: 664
Topics: 16
Kudos: 375
Solutions: 51
Registered: ‎02-09-2011

Re: formal private complaint

If it's in regards to a certain store/situation you can always email the leadership of that store via their page on bestbuy.com (if you do the location search and then click on the location it'll take you to their page on the site). The email would go to their entire leadership team, including the GM.
New Member
Posts: 3
Registered: ‎11-30-2018

Re: formal private complaint

great thank you - very helpful