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Posts: 1
Registered: ‎08-25-2019

disappointed with customer service at Dublin, OH Best Buy store

My son and I went to the Best Buy in Dublin, OH on Saturday evening, 8/24/2019.

My son is heading off to college and was interested in a laptop for doing schoolwork.

We met Isaac who helped us identify something that was in our price range.  He was very helfpul.


We had decided on the MS Surface laptop 2.  This was a 128GB machine for $799.  But the shift supervisor, Phil, came back and told us he had an 'open box' laptop with more memory (256GB) and was only $80 more because it had been returned.  They assured us it had been checked and there were no problems.  So we bought the PC.


My son got home and started to lauch the machine but the keyboard was not functioning.  We could not punch any keys.

So we drove 30 minutes back to the store and Isaac saw us walk in.  We explained that the PC keyboard was non-functioning and we wanted to return it.


We were taken over to the Geek Squad counter where Micah told us we could see if the Geek Squad could swap out the key board and get it running for us... We told them, 'no thanks' and we would rather just have a brand new PC.


Meanwhile, Isaac was on the intercom with Phil asking if there was something they could do for these poor customers (who they had talked into the open box PC).  Phil was the shift supervisor and was extremely rude and short with us.  I asked what they could do for us and he snapped, the 128 for $799.  (the PC we originally wanted for the same price).  He offerred no apology, no $$$ off for the inconvenience.  We said not thanks and got our money back.



Very disappointed.  






Posts: 257
Topics: 12
Kudos: 24
Solutions: 11
Registered: ‎02-08-2019

Re: disappointed with customer service at Dublin, OH Best Buy store

Hi there, justwantedaPC1.


Welcome to our Best Buy Community Forums! Thank you so much for your registration. It is a great time to purchase laptops. We know that it’s an important tool that will aid in the success of your child’s education. As such, you want a product that is functional. Our computer and laptop specialists are experts, and very knowledgeable and do strive to provide suggestions that best suits your need.

That being said, we understand that your experience was not a pleasant one and we’d like to see if there is anything possible that we can do to turn this into a better experience for you. We’d love to review your transaction. So, would you mind providing us with your full name, phone, and email address in a private message, please?  To do that, simply click on the “Private Message” button to the far right of my signature.



Wesley|Social Media Specialist | Best Buy® Corporate
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