today was the worst customer service experience I've ever had.. at the visalia ca store with in store manager David. I drove to store and received sub par customer service on basic question " I don't know.., it's on them.. and if that what they told you then that's what it must be.., . call 1800 # if they can help you then come back.. I called the 1800 number a waited 2.45 hours on phone [ on hold] on three attempts made, transferred to billing, geek squad, and supervisor and back to geek squad. speaking to Mike, lorenzo, then Sup Alex only to ask a insurance coverage question.. only to be told that yes I could renew.. no you cant.. and when asked to speak to sup I was placed on hold 45 minutes..... when spoke to sup Alex he was in professional, unknowlegable, un supportive, and basically demonstrated a lacked the ability to relate to customers, knowledge to preform his basic customer service functions. I asked to speak to his supervisor when he/ she was available, when asked for sup name, per Alex " yeah I cant give you his name.., I was not asking for phone # or address just name as reference for Monday. at this point my 2400 TV and damaged product is the least of my concerns. the lack of customer service, insensitivity, lack of knowledge, and incompetence by team members is frankly sad. in my profession I'm in a leadership role and today's events would be an embarrassment not only to team members but also company.. sad to realize that an organization that stands and provides excellent products had under performing team members..
