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New Member
Posts: 1
Registered: ‎03-14-2021

bought new laptop, came with wrong version of Windows

boought 4 new laptops, one came with wrong version of windows, was told online and store worker it came with windows Pro when i went down to the store, he said I would recieve a code in a few days after the item was recieved, well its been 3 or 4 days and still nothing, what do I do? call ASUS or go to the store?

I enclosed a picture of the agent I spoke with when I was getting the details for the laptop. not sure if my pics come through or not, but contact me for the screenshots if they dont come through. Thank You.

Recognized Member
Posts: 210
Registered: ‎07-16-2014

Re: bought new laptop, came with wrong version of Windows

It would probably be more useful to just provide a model number of the laptop. What was it? 

Posts: 632
Topics: 26
Kudos: 134
Solutions: 29
Registered: ‎02-08-2019

Re: bought new laptop, came with wrong version of Windows

Hey there, Pappyboyington,

Thank you for taking the time to create an account here with our community! Getting new tech is exciting, and I can understand wanting to ensure that it has all the features and capabilites you were expecting. I would be glad to look further into this, and offer support however possible with this. When you get the chance, can you please share the model or SKU number for the laptop? 

Have you had the chance to check all your email inboxes, including the Spam/Junk folders for that Windows code? Let me know, so I can best assist!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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