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New Member
Posts: 2
Registered: ‎04-18-2021

You lost a life-long customer

[ Edited ]

OK, here we go with the complaint.

 

A few days ago, I took my stand-alone Asus computer monitor into the Independence, MO, Best Buy because it was no longer working. I purchased it there in Oct, 2019, about a year and a half ago for $270. Nobody cared about my issue because I didn't purchase an extended warranty. I complained nicely to the customer service guy who simply shrugged his shoulders several times and wouldn't do anything for me. So I put my monitor in the trash can near the exit and left.

 

I then tried to call the manager of the store, but no, the recording said that the store was not receiving phone calls. Nice customer service step there, Best Buy. So, I (nicely) talked to the corporate "customer service" guy who told me several times that I should have purchased an extended warranty. If Best Buy sold quality monitors, why should my monitor die on me after just 18 months?

 

My personal finance software tells me that I have spent nearly $19,000 at Best Buy since 1999. Obviously, no one cares about keeping a good customer. It would have been nice if someone had said, "Hey Mr {removed per forum guidelines}, how about we give you a $50 discount towards a new monitor because we want to keep you as a customer." But no. So I went to Sam's club and bought a new 25" monitor. You guys lost a lifelong customer, because evidently, you don't care any more.

 

I am done with Best Buy. I will be canceling my BB credit card and will no longer set foot in your store unless I absolutely have to. And here's the best part -- at the very bottom of the Best Buy website in small print is the "Give Feedback" link, WHICH DOESN'T WORK.

Valued Contributor
Posts: 2,283
Registered: ‎02-07-2011

Re: You lost a life-long customer

They have no avenues to help you without a service plan, however some.of the asus monitors have a 3 year warranty thru asus. Did you check with the manufacturer?
New Member
Posts: 2
Registered: ‎04-18-2021

Re: You lost a life-long customer

It's irrelevant now because I threw it away at the store.
Posts: 700
Topics: 40
Kudos: 80
Solutions: 27
Registered: ‎07-23-2018

Re: You lost a life-long customer

Hi there, JPB3141.

 

Thank you for joining our online community. It is always exciting to welcome a new member, and I’d like to thank you for your patronage. It sounds like you’ve been shopping with Best Buy for quite some time. I am sorry to learn your Asus monitor wasn’t working. While our store teams would be limited on their options to help, beyond the return period, our Blue Shirts should be conducting themselves in a professional manner. In some cases, the warranty from the manufacturer may be longer than expected, so it is always worth taking a moment to do some research.

 

I appreciate you taking the time to make us aware of your interaction. Your feedback is extremely important. When testing the “Give Feedback,” link on my personal device, I was able to easily access the site. If you were having trouble, I’d love to make note of that, so further testing can be done. We want our customers to have multiple avenues to share their feedback, and it is critical this link is accessible. I also want to ensure your feedback is formally documented. We are extremely interested in learning what we can do to improve our service. I sincerely hope you will give us another chance, as we would hate to lose you as a customer.

 

If you would not mind sending a Private Message, I can collect the information I would need to complete the formal documentation process. To get started, simply select the darker blue icon, which is located across from my signature.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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