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New Member
Posts: 1
Registered: ‎01-09-2023

Wrong service in the cell phone department, complaint


On December 21, 2022, I filed a complaint (to the store leaders a(email sent to, based on the guidence provided by Best Buy customer serice). This was about the wrong processing of a business (Verizon) transaction that was carried out by a Best Buy employee on November 23, 2022. However, I have received no response from the store leaders even after having them reminded on Dec. 28, 2022 about my initial email. That seems highly irresponsible on the store-leaders part. I want to know what should I do next?


I am looking forward to your suggestins.






Social Media Specialist
Posts: 169
Registered: ‎12-29-2021

Re: Wrong service in the cell phone department, complaint

Hello, Mango53,


I can understand that having difficulties with cellular service can be hard. I would be glad to help you look into any issues. Please Private Message your full name, email and phone number with detailed information on your concern. 


I used to work within Best Buy Mobile and would like clarification as I know we cannot service business accounts within the Best Buy Store and would like more clarification on the concerns if available.



Thomas|Social Media Specialist | Best Buy® Corporate
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