Best Buy Store Purchase

[mango53]

On December 21, 2022, I filed a complaint (to the store leaders a(email sent to S-000208-Leaders@bestbuy.com), based on the guidence provided by Best Buy customer serice). This was about the wrong processing of a business (Verizon) transaction that was carried out by a Best Buy employee on November 23, 2022. However, I have received no response from the store leaders even after having them reminded on Dec. 28, 2022 about my initial email. That seems highly irresponsible on the store-leaders part. I want to know what should I do next?

I am looking forward to your suggestins.

Thanks

[ThomasR-BBY]

Hello, Mango53,

I can understand that having difficulties with cellular service can be hard. I would be glad to help you look into any issues. Please Private Message your full name, email and phone number with detailed information on your concern. 

I used to work within Best Buy Mobile and would like clarification as I know we cannot service business accounts within the Best Buy Store and would like more clarification on the concerns if available.

Sincerely,