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Posts: 1
Registered: ‎01-28-2021

Wrong item with in-store pick up

I was out of town when I got the notification to pickup a PlayStation 5 so my father picked it up and now when I get back I find out bestbuy gave me the wrong version of the console and now I have no idea how long I'll have to wait to get my actual order has anyone else had this happen?
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Wrong item with in-store pick up

Welcome, Jadder63,


Thank you for taking the time to reach out to us here on our community forums. As someone looking to purchase a PlayStation 5, I can only imagine your surprise to see the incorrect model once you received it. I appreciate you bringing to to our attention.


Have you been able to get any assistance since making this post? If not, please let me know. I'd be more than happy to help you explore what options are available moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
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