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New Member
Posts: 2
Registered: ‎12-30-2019

Wrong item. Too late to exchange

So this is a little bit odd but back in September I purchased a 15 inch MacBook Pro as I needed it for school. The store had to order it in because they didn’t have any in stock and that was another issues in and of itself because they used the incorrect sku for the specific color I had wanted. Fast forward to today I’m going over my laptops specs with a friend of mine and I realize it is the i7 model instead of the i9 model I had the store place the order for. So I even went back to my receipt in the app and it also says i7. I know that I did not place an order for the i7 model because of how much runaround I had to do just to get the correct color.

TL;DR I have an older model laptop and didn’t realize it until it is probably far too late. I’m doubting anything can be done but figured I’d throw this out into the void in the rare chance something might happen.
Posts: 474
Registered: ‎09-03-2018

It likely is too late as this was purchased even before t...

It likely is too late as this was purchased even before the holiday return window. This was three months ago. To be fair however, you may not be losing that much performance with the i7 as that model has had some issues with thermal management in the past. Apple completely changed the thermal layout when they made the 16 inch.
New Member
Posts: 2
Registered: ‎12-30-2019

Re: Wrong item. Too late to exchange

Yeah it’s honestly something I highly doubt I would notice and probably wouldn’t have without looking at its specs. It’s just a little frustrating realizing it so late is all
Posts: 5,535
Topics: 181
Kudos: 504
Solutions: 260
Registered: ‎08-21-2017

Re: Wrong item. Too late to exchange

Hi there, Pugtographer,


Welcome to our community forums and thank you for taking the time to let us know about this purchase. I know when I purchase a laptop I'm planning to use it for a long time so I would want to get exactly what I had planned for if I was in your shoes. We offer a 15-day Return & Exchange Promise for most of the products we sell. Because of how much time has passed our options to assist you are limited but I would be glad to make sure we explore all of our options. I will need a bit more information so I can review this. Can you please send me a private message with your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to researching this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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