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Registered: ‎09-11-2021

Wrong email for digital purchase

I made a purchase for a digital code and missed placed one of the words in my email and it sent to that email which isn’t an active email. Is there anyway I can get a refund or just get the code sent to my actual email?
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Registered: ‎11-10-2008

Re: Wrong email for digital purchase

If the old account does not have 2FA and you know what it is, then you can try and log into that account and look at your digital downloads. If all else fails, you will need a MOD to help you.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎02-08-2019

Re: Wrong email for digital purchase

Hello, Christian924

Thanks for registering and welcome to our Community Forums! We’re glad that you’re reaching out for assistance. While other community members are helpful and offering helpful information for you to consider we are also here willing to assist you.

Regarding your digital download in question, have you been able to resolve that through your account, or may we be of some help to you? If you still require our assistance, please send us a private message using the blue button to the right of my signature below.

We look forward to chatting with you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: Wrong email for digital purchase