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Posts: 1
Registered: ‎10-18-2019

Wrong Item

I purchased a 16 foot multicolor led tape light in store to get delivered to my home since there wasnt any left in the store, but when i got it in the mail, i opened my package to find out they shipped me the 8 foot version of this item but still charged for the 16 feet tape light, what can i do? i would really like my 16 foot version.

Posts: 2,388
Topics: 99
Kudos: 250
Solutions: 112
Registered: ‎10-19-2017

Re: Wrong Item

Hi, Sweetdeadlytear,


An eight-foot difference is undoubtedly a big deal! I would want the item I ordered, as well, if I were in your shoes. I would be more than happy to speak to you about your options so that we can get you taken care of.


If a customer has a problem with an order, such as what you describe where you were sent an incorrect item, typically, the fastest option is to return to your local store with the item received so that our store representatives can arrange for a replacement. You can see more about your options on our website here. With this said, I would also be more than happy to take a closer look at your order to see what may be possible. If you’d be interested, one thing I would want to look at is the possibility of setting up an exchange via mail. To get started, I’ll need a bit more information from you so please send over your full name, phone number, and email address via private message. When you’re logged on to our forum, that option should be available in my signature below this post.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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