10-07-2018 03:35 PM
@Bestbuy - I cannot find an email address to provide you this feedback and no one in your store in Hawthorne CA seemed to care, so I will post here. I spent about $600 in your El Segundo store for a number of car audio items that I then scheduled an appointment to have installed. I spent about 15-20 minutes with one of your sales people, we went out to my car, looked inside, he looked up the model in your computer system and very confidently sold me a set of products and booked my service appointment at the Hawthorne store. when I arrived, the install tech said he could not install what I was sold and no one should have thought that unit would fit my car. he then sold me another one that would work with my car for (after all was said and done) an additional $335. Further, the install appointment was not set up with enough time to complete the full install - again, the tech said the sales person knew this and made a mistake. so after 3 hours waiting in the store, I now have to come back with my car in another week for another 2-3 hour install apointment. I reviewed this whole experience with the customer support manager in the Hawthorne store while waiting for my install. He said he was sorry and did in fact offer to only charge me the actual price of the new unit I needed, rather than the $50 inflated price it was being marketed at - so at least he did not try to scam me out of an additional $50, but that is all I got for the trouble.
Note - I have spent approx $70,000 with best buy over the past 15 years for personal and business electronics and appliances. This was my very last purchase. You have lost my business.
10-11-2018 10:20 AM
Welcome to the Best Buy forum! Thank you for taking the time to reach out and tell us about your recent experience when seeking a car audio installation for your vehicle. It is Best Buy’s goal to provide knowledgeable and accurate service to all our customers so it’s disheartening to hear that the product you ordered from the El Segundo store wouldn’t work for your vehicle.
While certainly not ideal to wait, I’m glad to hear that the technician at the Hawthorne, CA store was able to identify the issue and set you up with a product and an appointment time that would work correctly. Beyond that, it sounds like you were able to share your feedback with a Hawthorne manager. I’m glad to hear he sought to take care of you, at the time.
At this point, while I cannot change what has gone before, I’ll be happy to share your feedback with the El Segundo, CA store to try and prevent something like this from happening in the future. For me to do that, I will need some additional information from you. Please send your full name, phone number, email address, and the order number or customer service PIN from your receipt. To keep your information secure, please send that in a private message by selecting the blue “private message” button in my signature.
|Kayla|Social Media Specialist | Best Buy® Corporate|
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