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Posts: 1
Registered: ‎04-13-2019

Worst customer service

This is the last item I will ever buy from best buy. My TV broke on the 17th day after purchase which is understandable because these things happen. I called Toshiba and they sent out someone to repair it. They couldnt repair and two weeks later I get an email from best buy saying that i need to bring the TV into the store with the confirmation number and exchange it out. Do you know how hard it is to get a 50" TV into your car by yourself without scratching it or damaging it? Of course it needed to be done and I was not mad. I get into the the store with the TV and I was told to pick out another TV that I liked. I brought both TVs to the customer service counter and spent an hour and 45mins standing there because they were trying to do the exchange. I was then told that I need to take the TV back home and make an appointment because they do not do exchanges in the store even though I purchased it from the store. I couldnt believe this since the email I received said to bring the TV back into the store. I had to load the TV back into my car and bring it home and wait a week for someone to come out. The email clearly stated that I needed to bring the tv into the store. I work long hours and I didnt have time to wait on someone but it appears best buy wanted to make things difficult for me so I moved things around to make myself available. I scheduled an appointment for 7am to noon on Saturday. Then I get an email saying it was pushed back til 11 to 1. Then I get a phone call saying 2 to 4. I now have to cancel all my plans for the day to be here because best buy couldnt even be here on time. All I wanted was to exchange the TV and I did exactly what the email stated. Now you guys have me jumping through hoops to get this TV out of my house. I will never buy anything from bestbuy again. It is clear that bestbuy does not care about there customers as long as its convenient for them. I wasted most of my afternoon last week and my entire day today.
Posts: 3,385
Topics: 58
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Registered: ‎08-21-2017

Re: Worst customer service

Hello, Tyler2424,


Welcome to our community forums and thank you for taking the time to let us know about your experience with this TV repair. I know that having a brand new TV stop working so quickly after you purchased it would be frustrating and I'm sorry to hear that you're having problems with this exchange. I can understand how difficult it can be to set time aside for an appointment and I know my schedule wouldn't be able to accommodate such a long delay. While we are typically unable to make changes once our delivery teams are on the road I would be glad to see what options we may have available to assist you. Can you please send me a private message with some more information? I'll need to confirm your:


Full name

Email address

Phone number

Order number


To send me a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can look in to this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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