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New Member
Posts: 2
Registered: ‎07-23-2021

Worst customer service experience of my life

I have been dealing with their nonsense since March now, and I am so fed up. I bought a scooter there, it broke inside a month. Given a replacement- defective out of the box. Called in and was told to bring it to the store, and they would give me a refund to my card. Store manager refused in an extremely rude fashion. Called again, they said ok we will email him right now, bring it back and he will do it. No, he didn't, and was even more of a jerk about it. Now on the 3rd replacement and yet again defective and I still can't just get my money back. I don't want credit to a store that treats me this way, and I don't want a dangerously defective scooter. What a horrible experience.

Posts: 10,072
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Registered: ‎11-10-2008

Re: Worst customer service experience of my life

Have you worked with the manufacturer on this issue? While Best Buy is happy to offer options to its customers for replacements, sometimes the manufacturer can rectify the problem pretty quick and identify any defects in order to bring it to a good resolution.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 6,413
Topics: 218
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Registered: ‎08-21-2017

Re: Worst customer service experience of my life

Welcome, Phenshaw,

 

Thank you for taking the time to visit us here on our community forums. It certainly doesn't sound like purchasing this scooter has been the smoothest experience, I appreciate you letting us know about this process and would be glad to see what options we may have to help.

 

You mentioned that this has been going on since March, can you please clarify when this purchase was made? We offer a 15-day Return & Exchange Promise for most of the products we sell, so it may not be possible for your local store to process an exchange. Do you recall if you purchased a Geek Squad Protection plan? If so, the Geek Squad may have some additional options to assist you.

 

I look forward to hearing back from you so I can see what options we may have to assist you moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-23-2021

Re: Worst customer service experience of my life

The first one was outside that range but under the 2 year protection plan and the second and 3rd were defective right out of the box. Pretty sure they were someone else returns being presented as new as there was visible damage as well.after 3 exchanges i have still just received another defective device. Under the rules of colorado lemon law, i am entitled to a refund after giving you more than ample time to provide a working replacement or repair the broken ones. And that doesnt mean store credit so i can buy more defective stuff from you, that means my money back or a call to the ag's consumer protectiom office to let them sort it out.
Posts: 6,413
Topics: 218
Kudos: 497
Solutions: 326
Registered: ‎08-21-2017

Re: Worst customer service experience of my life

Good afternoon, Phenshaw,

 

Thank you for taking the time to follow up with me and providing some more details. Based on your post, it doesn't sound like we would be able to apply a refund to the original from of payment but I can certainly review your case history and make sure that this was processed correctly.

 

I will need a few more details in order to do so. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!