07-23-2021 08:15 PM
I have been dealing with their nonsense since March now, and I am so fed up. I bought a scooter there, it broke inside a month. Given a replacement- defective out of the box. Called in and was told to bring it to the store, and they would give me a refund to my card. Store manager refused in an extremely rude fashion. Called again, they said ok we will email him right now, bring it back and he will do it. No, he didn't, and was even more of a jerk about it. Now on the 3rd replacement and yet again defective and I still can't just get my money back. I don't want credit to a store that treats me this way, and I don't want a dangerously defective scooter. What a horrible experience.
07-24-2021 05:16 AM
Have you worked with the manufacturer on this issue? While Best Buy is happy to offer options to its customers for replacements, sometimes the manufacturer can rectify the problem pretty quick and identify any defects in order to bring it to a good resolution.
07-24-2021 10:34 AM
Thank you for taking the time to visit us here on our community forums. It certainly doesn't sound like purchasing this scooter has been the smoothest experience, I appreciate you letting us know about this process and would be glad to see what options we may have to help.
You mentioned that this has been going on since March, can you please clarify when this purchase was made? We offer a 15-day Return & Exchange Promise for most of the products we sell, so it may not be possible for your local store to process an exchange. Do you recall if you purchased a Geek Squad Protection plan? If so, the Geek Squad may have some additional options to assist you.
I look forward to hearing back from you so I can see what options we may have to assist you moving forward.
07-24-2021 02:01 PM
07-24-2021 02:07 PM
Good afternoon, Phenshaw,
Thank you for taking the time to follow up with me and providing some more details. Based on your post, it doesn't sound like we would be able to apply a refund to the original from of payment but I can certainly review your case history and make sure that this was processed correctly.
I will need a few more details in order to do so. Can you please send me a private message with your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.