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New Member
Posts: 3
Registered: ‎06-01-2020

Worst customer service ever!!!!!!!

Had to make an appointment to purchase a laptop computer(which is ridiculous to begin with) and made that appointment for yesterday(Sunday May 31, 2020) at 4:30 pm.  Arrived and another customer was in line ahead of us who also had a 4:30 pm appointment.  The manager came out and took first customer in at 4:40 pm and informed us it would be another 30+ minutes until he got to us.  NO BAD ANSWER. Manager claimed he had someone call off sick...ok the manager had our phone number so why didn't he call us to inform us earlier to delay appointment.  You lost a large sale as we left and went elsewhere and purchased a laptop and spent over $1800.....Best Buy lose.  You have horrible customer service and to make people stand outside and wait for an appointment is hideous at best when any other retailer allows customers into store.  This I'll be the demise of Best Buy box stores,,...you will follow the same path as Circuit City

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New Member
Posts: 3
Registered: ‎06-01-2020

Re: Worst customer service ever!!!!!!!

It speaks volumes about Best Buy's poor customer service when they won't even response to a complaint