Best Buy Store Purchase

[hussjay82]

This has truly been the worst customer service i have ever had in my entire life. God bless every other company cause best buy has won every award in the most horrible logistics, customer service, professionalism, confusion, etc.. I purchased a $3000 fridge appliance over 2 weeks ago and it came with damages. I never had a follow up from best buy about the purchase so i decided to call them myself. They gave me 2 options, either exchange or a $600 gift card that will come in the mail in a week. So i decided to go with the gift card to avoid the inconvenience of exchanging a massive appliance like a fridge. I waited 2 weeks and i received nothing. So i called best buy and after 3 CSR's i finally got the answer. They cancelled the gift card because they DIDNT FOLLOW THEIR OWN APPROVAL PROCESS. The worst part is they never notified me about it. So i spent the last 3-4 days trying to get E-gift card so i dont have to wait another 2 weeks just to find out it got cancelled again. It is memorial day sale and i wanted to take advantage of it with the gift card but no one is able to help or even understand what is going on. i have spoken to at least 15 CSR's i have spent many hours on this. i have been put on hold numerous times and no one is able to help. I finally got an answer and now they have no choice but to the send it only by mail and now i have to wait another 2 weeks to receive it. THIS HAS BEEN THE WORST CUSTOMER SERVICE I HAVE EVER HAD. THIS WAS MY FIRST AND MY LAST TIME EVER PURCHASING AN APPLIANCE. I will make sure that anyone i have ever cared for knows to never purchase anything from best buy again.

[Deysha-BBY Social Media Specialist]

Hello, hussjay82,

Welcome back to the forums!

I appreciate you for taking the time to share your feedback with us regarding your experience with this purchase, as we take it seriously, and rely on it to find ways to improve our processes and services. Getting new appliances is a huge deal and is supposed to be an exciting time. I am happy to learn we were able to take care of this for you diligently in the end, although it took longer than expected. I have documented this for you at a corporate level for internal review. However, this will not generate any contact to you, as it gets handled internally. I do apologize for any inconvenience this may have caused, and if you have any other questions or need further assistance, don’t hesitate to let us know.

Kind regards,

[hussjay82]

NO it was not taken care of! I wanted the gift card digitally which they kept going back and forth on. I am not okay with the mail in gift card. This weekend is Memorial Day sale and I will not be able to use it until the product I want will be on sale again. I don’t trust the Best Buy process because I can see it going wrong again. Just to give more insight on the CSRs you all have hired, one of them transferred me in the middle of me talking to her to a dept that was closed. Another kept me on a 40 minute hold and hung up on me. These were all from the appliance services dept. the corporate level of Best Buy is absolutely out of touch with their ground floor. They’re so obsessed with beating their competitions that their logistics and customer service is the worst I’ve ever seen. I am disappointed and ashamed at Best Buy and how the corporation runs their billion dollar company that the fundamentals of customer service has gone out the window.

[Deysha-BBY Social Media Specialist]

I totally understand, hussjay82. Although I won't promise a different outcome regarding your gift card, I'd like to get this reviewed for you. Will you please send me a private message with your full name, phone number, e-mail address, and Customer Service PIN? To send it, click on the blue "Private Message" button next to my signature. I look forward to your message.

Regards,