Best Buy Store Purchase

[dpdillard]

I had a confirmed appointment to purchase a Samsung Galaxy S20 last night I went to the Veterans Blvd. Best Buy store in Metairie, La 70002 at the appointed time and no one was there to meet me at the door. When I showed my confirmation number to the manager he simply waved me up over to the phone department and acted like I was annoying him.

When I arrived at the store I was prepared to buy a new Samsung Galaxy s20 phone and activate service. The employees were rude and took no time with me. My wife who accompanied me was ready to pre-purchase an iPhone 12. We spoke briefly to a lady named Crystal in the phone Department who was rude and Insidious toward us. She would not even show us the product or demonstrate new features of an iPhone 12 to my wife. We observed her eating gummy bears and drinking a soft drink. The second employee named Bird was equally as uninterested in helping us. We felt like we were being blown off by both of these people. Not at all the experience I have expected from Best Buy.

After standing around for 30 minutes with no one helping us we left the store disgusted.

We observed many employees around talking to each other seemingly unaware that customers were in the store. It was the worst customer service I've ever experienced. Will no longer do business with Best Buy.



Sent via the Samsung Galaxy Note8, an AT&T 4G LTE smartphone

[Sarah-BBY Social Media Specialist]

Hello, dpdillard,

Thank you for taking the time to share your experience with us. A new cell phone should be something to be excited about, and we appreciate you considering Best Buy for this investment. In-store appointments are offered as a convenience for our customers, as it allows our Blue Shirts the time to cover all the relevant factors, and answer any questions that may come up. Based on your description, your experience certainly did not mirror our expectations. Again, thank you for making us aware, as we would want to be sure this is properly addressed.

Your feedback has reached the right place, as our team is based out of our Corporate Headquarters. If you would not mind sending a Private Message, we can take the steps to ensure this matter is formally documented. In addition, we can alert the store leaders of what took place, and offer any ongoing support you may need.

We look forward to hearing from you!