10-22-2020 05:20 AM
10-26-2020 06:18 PM
Thank you for taking the time to share your experience with us. A new cell phone should be something to be excited about, and we appreciate you considering Best Buy for this investment. In-store appointments are offered as a convenience for our customers, as it allows our Blue Shirts the time to cover all the relevant factors, and answer any questions that may come up. Based on your description, your experience certainly did not mirror our expectations. Again, thank you for making us aware, as we would want to be sure this is properly addressed.
Your feedback has reached the right place, as our team is based out of our Corporate Headquarters. If you would not mind sending a Private Message, we can take the steps to ensure this matter is formally documented. In addition, we can alert the store leaders of what took place, and offer any ongoing support you may need.
We look forward to hearing from you!