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Posts: 1
Registered: ‎08-26-2019

Worst Experience Ever

[ Edited ]

Worst Experience Ever!

Let me begin this by saying I have been a best buy customer for over 15 years. Even though amazon is easy and has free shipping I chose to shop locally at my nearby store to support the brick and mortar stores. [So they do not disappear like all the other ones] Ie. Sears.


I ordered a pair of beats headphones online for a store pickup; thinking it would be smooth sailing experience. I picked them up during my lunch and went back to my office. Once i returned to my office I opened the package and realized they were usedand broken. So within 20-25min of purchasing, I returned to the store to ask for an exchange. [Not a refund] An exchange. Tim the manager at the time was aggressive and rude about the situation and said I wore and broke them. [Accusatory with an attitude of discrimination.] Especially sense I witnessed how he treated someone else of a different race. So within 25 min, I ran a half marathon, worked out, jumped in mud, broke them and returned with the same pair of clothing that I purchased them in. I am beyond furious that a company can not train their managers with a sense of professionalism and subjectivity to discern a proper decision based on my past loyalty which, they can search..  I’m done with best buy, closing my account and will report this experience and discrimination to the better business bureau, Georgia Department of Law, and anyone else of influence I can share this occurrence with. 


Jasper {removed per forum guidelines}

Posts: 663
Topics: 29
Kudos: 134
Solutions: 46
Registered: ‎02-08-2019

Re: Worst Experience Ever

Hey, Jrussell1,


Thank you for joining us here on the Best Buy Forums. I apologize for the experience you had in store, that is not the experience we want our customers to have. I'd be happy to look into this further, and explore our options for assistance. Please send us a private message with your full name, email, and phone number and I'm happy to help. You can send us a private message by clicking the blue button in my signature below.


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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