04-16-2021 08:54 AM
04-16-2021 11:49 AM
Good morning, Talia09,
Welcome to our community forums and thank you for taking the time to let us know about your recent experience at our Best Buy Bangor location. I appreciate you providing your feedback about our Return & Exchange Promise so we can continue to improve the purchasing experience in the future.
As you mentioned, we do offer a 15-day return or exchange period for most of the products we sell. I'm disappointed to hear that the solution the manager at this location didn't work for you.
As part of our My Best Buy program we do offer the ability to view your purchase history. Additionally, your contact information would be automatically loaded when making a purchase if you use your account in-store to help ensure you are able to locate your future purchases.
I hope we have another opportunity to assist you again. If you need help at that time, please don't hesitate to reach out to us!