12-14-2019 09:17 PM
On Monday December 9, 2019, I went into your store in Paramus NJ (Fashion Center) around 215pm to return two phones and another item. A very rude customer service rep Dalen told me I would have to return to the store I orinally purchased the phones at. That store was nearly 2 hours away and was the only store at the time that had the items in stock. They assured me that I could retunr these to any store if something came up. When I pressed the issue he brought over the most abusive, nastiest "manager" I ever met. When I pressed the issue he told me no they would not be returned and if I kept on pushing it he would call the police. When I asked for a higher manager, he was like "NOPE". When I asked his name he kept smirking at me. Return rude rep Dalen returned the other item, handed me the receipt and the manager told me he would now show me the door. He walked me to the door and refused to give his name and told me "if I ever come back again there would be serious consquences" The manager continously refused to give his name and was very rude.
I took the items down to the other Paramus store at the Bergen Town Center and they cheerfully refunded them and were more helpful. Their manager advised to use this forum to let someone know.
Nobody on the phone wanted to hear but I am sure Best Buy does not like people being treated this way.
12-22-2019 01:55 PM
Thanks so much for joining us at the Best Buy Community forums. I appreciate you taking the time to share this with us.
I'd like to look more closely into this, because we never want a customer treated as you described, and we should be able to take returns no matter which of our stores that item was bought in.
Can you please get back to me, through a private message, by using the link in my signature below this post? I'll need your name, email address, phone number, and the customer service PIN from the bottom of the return receipt from that third item, if you have it.