Best Buy Store Purchase

[Jraspler]

I have been trying to troubleshoot my floodlight that I had purchase 2 months ago but installed a few weeks ago. When it connects to the internet there is always a static sound. Ring help was useless. I purchased from Best Buy and want to exchange. I am having an issue trying to return because they say it is out of warranty. All other stores that I deal with have always taken back a product with or without a receipt. This is horrible customer service to refuse especially in these times.

[AaronG-BBY Social Media Specialist]

Hello, jraspler,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Not being able to return a purchase is never a great experience. Your device should have a one-year manufactures warranty. If it is defective, they should be able to either repair or replace the item. As for returning to Best Buy, we do have a 15-day return policy but if the item is defective we might be able to return under manufactures warranty. For more information click here.

Thanks,