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Posts: 2
Registered: ‎06-30-2022
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Will I get a refund if my item in UPS Access point is returned to sender?

I purchased some headphones that I do not need anymore. I went to the CVS access point to pick up my item with the intent to return to a Best Buy store later, but the woman working there told me I needed a physical slip provided by Best Buy, and that my bar code will not be good enough.

 

Instead of going through the trouble of getting a slip, should I just leave my item in the access point and wait for it to return to sender? Will I get a refund at that point? Or will they just attempt to send it again?

 

Thank you.

Posts: 43
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Registered: ‎11-08-2021

Re: Will I get a refund if my item in UPS Access point is returned to sender?

Hey there, ABLoun.

 

Thanks for reaching out to us here on the Best Buy Forums. When I have a package sent to a UPS Access Point, I should be able to pick it up without an issue, so I understand your frustration. Could you please send me a private message with your full name, phone number, email address, and order number? To send me a private message, look below at my signature and to the right there is a blue button that says, "Private Message." Click on that and it will start a private message.

Connor|Social Media Specialist | Best Buy® Corporate
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