05-18-2019 07:23 PM
05-18-2019 07:31 PM
While you had a problem , Best Buy does have the return policy that applies to all customers and does not factor in exceptions. These are to be made by the local store. However if you asked for a manager and their word was that, this matter would be final and no extra exceptions can be made.
However Geek Squad is more than happy to take a look at it and perhaps help you get the items sent out to the manufacturer under warranty to get this resolved.
05-18-2019 07:47 PM
05-19-2019 12:56 PM
Hi there, C0untzer09!
Welcome to the Best Buy Support Forums!
I understand you have some concerns regarding your ability to return a computer that you recently purchased from us. If you are a My Best Buy Elite member, I do hope that you can understand how much we appreciate your loyalty to Best Buy. With that being said, hockeycanuckjc offers some great advice, in that our Return & Exchange Promise applies to all of our customers and we generally cannot make exceptions to our policies. Any decision to accept a return or exchange outside of our Return & Exchange Promise would be at the discretion of a local store manager.
Also, just as hockeycanuckjc had mentioned, we would be happy to take a look at the computer and see if this is something we can send out to the manufacturer for you under the computer's manufacturer warranty. To get help with this, please visit our website and schedule an in-store appointment with Geek Squad.
Hope this helps!