01-28-2019 11:42 AM
01-28-2019 04:37 PM
Welcome back to our forum. One of the reasons that I enjoy shopping online is that it facilitates the ability to review all the products and their prices. This help narrows down what I want to purchase. I can understand that after finding a better deal, you would want to exchange the order to reflect the new model.
With Best Buy, when an order is placed, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled. So, when you canceled the order, your financial institution is who determines when the authorization will be removed, visit this link for a list of estimated timeframes.
Since there hasn’t been a charge made onto your credit card, there isn't a method to transfer the fund onto a store credit. For example, if you had visited the store, and before leaving you noticed another monitored displayed and proceeded to exchange it with customer service. The exchange funds would transfer from your sale to your exchange. However, for online orders that have not been picked up or shipped, you will need to wait for the authorization to expire. Or, if the purchase had already processed, a return to the original payment method would be the only option available.
Thanks for posting,
01-28-2019 05:18 PM
01-28-2019 05:21 PM
01-31-2019 02:09 PM
I apologize for assuming that your order was placed online. I will be happy to review your order and try to answer your questions. When you get a moment, please send me a private message with your name, email address, order number, and phone number. To send the message, log into the forum and select the option on my signature bar.
Thank you for your time,