04-17-2019 01:57 PM
04-19-2019 05:01 PM
04-19-2019 05:16 PM
04-19-2019 06:15 PM
Hey there, Christyforonda,
Welcome to our Best Buy Forum community! While I wish you were reaching out to us under better circumstances, I appreciate you taking the time to share your experience with us.
Getting a new appliance is an important purchase, so we're grateful that you decided to place your order with us. That said, the experience you described is far from the one we aimed to provide. I know how discouraged I would be if it took three weeks for my appointment to arrive, only for something to wrong the day of so I'm glad you came to us so we can try to turn this experience around.
Using the blue "Private Message" option in my signature, can you please send over your full name, phone number, email address and order number so I can review our options?