Best Buy Store Purchase

[mduenas1]

Long story short on December 14th I bought a washer and dryer. When they were to be installed that Friday the guy said he couldn’t do it so I refused the product and was promised a refund same day since I had used my Best Buy credit card. Here I am a month later and still no refund what can I do I call the store and they act like chickens with their heads cut off!!! I have the original receipt.

[AndrewB-BBY Social Media Specialist]

Welcome, mduenas1,

Thank you for taking the time to stop by our community forums. I know whenever I return something I hope to receive the refund as quickly as possible. I appreciate you writing to us and would be glad to provide some more details on how this process works.

Depending on the form of payment used, it can take up to one billing cycle for these funds to be available in your account. Has this refund been processed since making this post? Have you received a return receipt? If not, I'd like to make sure this refund was processed correctly.

I'd like to review your order history and will need a few more details in order to do so. Can you send me a private message with your:

Full name
Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.