08-29-2019 04:03 PM
08-30-2019 12:45 PM
09-02-2019 11:38 AM
Hi there, Jpryce,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
Best Buy aims to provide world class service, and we are sad to hear about your experience. We expect every member to be treated with the upmost respect and dignity. We do not take your concerns lightly, and I can certainly understand how you may be feeling at this time. Being that the item is outside of the Return & Exchange Promise, there would be limited options available. If you would like to share more details about your visit, please feel free to send those details to me through private message. You can send a secure private message by clicking the option below in my signature.