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New Member
Posts: 1
Registered: ‎08-29-2019

Whatever happened to doing what’s right

I had spent 11 years of my life working for bestbuy and spent thousands of dollars over the past couple years and I'm very disappointed the way in which I was just treated as I tried to do a return. I am four days out of the return policy because I didn't know I wasn no longer a rewardzone elite member. It lapsed last November and I was not aware. Nobody in the store was willing to assist me. The manager Craig came and was rude and not helpful as well. He wouldn't give me a general manager information or district or territory staff info. He directed me to call corporate to which they said theres nothing they can do which is ridiculous. Also the items are active items and unopened. Best Buy has changed for the worst #ventsession
Best Buy Employee
Posts: 2,330
Registered: ‎01-09-2015

Re: Whatever happened to doing what’s right

Even when denying exception returns because an item is outside of return policy, our Managers should do so in a polite and professional manner. The District and Territory staff are not customer facing, and therefore don’t have contact information that can be provided. Any exception outside of the returns promise is up to the leaders in the individual stores, I apologize you were encouraged to call anyone else.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 632
Topics: 27
Kudos: 119
Solutions: 29
Registered: ‎02-08-2019

Re: Whatever happened to doing what’s right

Hi there, Jpryce,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

Best Buy aims to provide world class service, and we are sad to hear about your experience. We expect every member to be treated with the upmost respect and dignity. We do not take your concerns lightly, and I can certainly understand how you may be feeling at this time. Being that the item is outside of the Return & Exchange Promise, there would be limited options available. If you would like to share more details about your visit, please feel free to send those details to me through private message. You can send a secure private message by clicking the option below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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