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Posts: 1
Registered: ‎03-11-2018

What is going on... am I in a bad movie?

So on friday I bought a new laptop and that part I like. In the store though the guy took 20 MINUTES to check me out... it was a total disaster. I should have known something was going to go wong. I just assumed the guy was having a bad day but now im not sure.  I ended up having to get the laptop at a different store and he promised me that it would be ready when I got there (would take 20 min to drive there) so I get to the next store and im a little annoyed because I had to wait another ten minutes. But again not a big deal and I am fine about it. 


Now two days later I decide to activate my microsoft 360 subscription from the card and the scratch off code. And I endter it a few times and every time It says it is invalid. I called Microsoft because they said the code was invalid and I called best buy help desk. Its now been over an hour of this. I got redirected five times and then someone answered but the elevator music is still going while we are talking which made no sense. Then it kept saying "please wait" so I hung up and had to redo this all again. So I did. And then the guy tells me that I paid for it but he cant find my code so I have to go in phyically to get this taken care of. I bought this so I wouldnt have to do it in person.... And now I have to. I also cant do anything tonight so ive wasted a whole night on stuff I need done this week. Please make sure that your employees activate the code on the cards before you give them out. 

Posts: 1,245
Topics: 8
Kudos: 103
Solutions: 63
Registered: ‎10-19-2017

Re: What is going on... am I in a bad movie?

Hello EileenConnly,


Welcome back to the Best Buy Community forums!


We pride ourselves on our customer visits being not only professional, but knowledgeable. I apologize for the inconvenience this may have caused.


I am going to need some more details from you, in order to assist you further. Your store purchase receipt has a Customer Service PIN located near the lower middle of the receipt, can you please send me that, your full name, phone number, the address to the first Best Buy location visited, and e-mail linked to your account, so I can look into a solution for you?


I look forward to hearing from you.


Best regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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