02-21-2020 10:53 AM
Hello, to whoever can see this message. I have been a long time client of best buy, over 15 years.
I went to the east hanover location in new jersey, purchased an ipad after aproximately 1 hour of going back and forth, opened a credit line for $2000 and finally walked home with the item.
I needed this item to use as a tool for work...
After getting home, i realized that they gave me the wrong item, I asked the person helping multiple times to make sure that it was the correct "latest generation ipad" after pointing to the display on the apple section. All seemed good.
after driving to the store again the next day, asking to please not screw the purchase one more time.
We looked up the sku number, ordered the correct item and was promised to have the item at the store by thursday, which was yesterday. After calling the store, they gave me a runaround and told me to wait a few more days. I don't believe them as their incompetency was proven twice!
After calling other stores, i find out on my own that apparently no one had an idea that the item had not been ordered.
I am trapped with a line of credit and 6 days later i have to drive to the store for a third time to make an order again???
It's 5 days without a tool that i drove to get because of the convinience of the store. I should have just gone to the apple store from day one.
Can anyone help???
02-21-2020 01:00 PM
Good afternoon, smartshopper1,
Thank you for visiting us here on our community forums. I know an iPad is a big purchase and with so many different models getting the correct one is a big deal. I would be happy to see what we can do to help. Typically the store where you made this purchase would have more tools to assist you, have you had the opportunity to speak to a store manager at our Best Buy East Hanover location? If not, I would be glad to reach out to them on your behalf. What dates and times did you visit this store? Do you remember the names of the associates you spoke to?
I'd like like to take a look at your purchase history. Can you please send me a private message with a few more details so I can continue to research this? I will need to verify your:
You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.
02-22-2020 03:10 PM