Best Buy Store Purchase

[mpaulk8017]

I ordered a Surface Pro 8 which comes with a 3 month trial of the Xbox Ultimate Game Pass.  I have gone through customer service twice and they say that I should get an email with the instructions for redemption. Nothing has come through my email.  I checked spam and all my other best buy emails come though fine.  There are no instructions.  

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Good afternoon, mpaulk8017,

Welcome to our forums!  3 free months of Xbox Ultimate Game Pass would be a fantastic perk just for making a purchase with us, so I can certainly understand why you’d want to make sure you’re not missing out on this offer. 

If you’re not seeing this promotion in your Best Buy Digital Library, and aren’t’ seeing any emails for this promotion from BestBuyInfo@emailinfo.bestbuy.com in your spam or junk folders, I’ll be happy to take a closer look, and offer any additional assistance I can.  For me to do so, I’ll just need you to use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number or the “Customer Service PIN” from the bottom of your receipt

Looking forward to hearing from you,