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Posts: 1
Registered: ‎06-27-2019

Was sold a used desktop without being cleared out

I purchased a used computer from a beat buy store in las colinas, tx yesterday. When I got home to set it up for my personal use, I realized the computer has not been reset back to factory settings. This desktop still had the derrin de young profile on it. Which is Best Buy’s default display profile. I figured the computer was used as a display. I could not do anything of course without the admin password. I was very frustrated with this because I assumed Best Buy knew better than to sell a used computer that had not been reset yet. I take the desktop back the next day only to find out that geek squad was unable to reset it in time. I bought this computer for work specifically for office use so I needed this desktop ASAP. The employee alerted me that it would not be available until next morning. This made me very upset because I needed to have it with me at my job the NEXT morning. It would have been too late to pick up. When I asked if there was a possibility for me to reset the computer on my own so I could leave it over night, the geek squad employee stopped the process which completely messed it up even worse and now it was going to take a lot longer to reset. How am I going to show up for work tomorrow without a working computer. I am very frustrated and understand things happen but now I’ve done waisted my time and my companies time trying to get this situation figured out.
Posts: 874
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Registered: ‎10-19-2017

Re: Was sold a used desktop without being cleared out

Hi there, EmilyAguillon, 


Getting a new computer, even one for work, should be exciting, but it sounds like this has caused some anxiety. At least, if this were to happen to me, I know I would be anxious. 


Could you send me over a private message? I would love to put you in touch with the management in your local store so that you can chat about this some more.


To send a private message, simply select that darker box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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