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New Member
Posts: 4
Registered: ‎04-01-2019

Was shocked how bad the store manager treated us.

About 15 days ago we purchased a 82" Samsung TV for $3000 from our local BB, got it home (was more than careful with it) and before we finished the smartthings setup up I noticed two bright spots in the center so I mentally noted this and continued the setup. Days later a family member had to have open heart surgury and nearly passed away so our time was occupied to say the least. on day 14 we took the TV back for an exchange only to be insulted by the store manager. He told us we damaged the TV and it had scratches on it (which he could find) and said if he took it back he would have to throw it away. I told him, no, its a manufactures default and Samsung and BB should stand behind it. we argued for 5 minutes and he basicly called me a lier but finally exchanged it. I paid cash for the TV and wasnt trying to get money back, just the tv I paid full price for. I will never spend this much money with BB again.    

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Posts: 358
Topics: 24
Kudos: 97
Solutions: 20
Registered: ‎10-19-2017

Re: Was shocked how bad the store manager treated us.

Hi there, whanner,

 

Welcome to our Best Buy Forum community!

 

First of all, I’m sorry to hear someone close to you went through open heart surgery recently. I can only imagine how nerve-racking that would be, so I’m glad to hear they made it through. That said, although I wish you had connected with us under different circumstances, I'm glad you took the time to share this experience with us.

 

Getting a new TV is a big decision, so we appreciate that you decided to make your purchase with us. However, the experience you described is far from the one we aimed to provide when you first came to us for this TV. We know this was a large purchase, and it’s completely understandable that you’d want to product to be in perfect condition.

 

While I’m glad to hear the store took care your return, I can understand how the interaction leading up to it rubbed you the wrong way. Our goal is always to provide the best shopping experience we can for our customers, so it’s disappointing to learn we dropped the ball in this case.

 

I would be happy to look deeper into this interaction and try to turn your feelings about us around. For me to do so, please use the blue “Private Message” option in my signature to send over your full name, phone number, email and the store you visited for the return.

 

Sincerely,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-01-2019

Re: Was shocked how bad the store manager treated us.

[ Edited ]

Wayne {removed per forum guidelines} {removed per forum guidelines} {removed per forum guidelines} the store on Hwy 26 in Grapevine tx.

Posts: 358
Topics: 24
Kudos: 97
Solutions: 20
Registered: ‎10-19-2017

Re: Was shocked how bad the store manager treated us.

Hey there, Wayne,

 

While I appreciate your enthusiasm for me to assist, your post has been edited as we do not allow personal information to be posted publicly on our page.

 

For me to assist, please send over that information via our "Private Message" option in my signature. 

 

Sincerely,

 

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-01-2019

Re: Was shocked how bad the store manager treated us.

I dont see that option....
Best Buy Employee
Posts: 1,034
Registered: ‎01-09-2015

Re: Was shocked how bad the store manager treated us.

Are you viewing on a mobile device? Signatures don’t show on the mobile site but if you scroll to the bottom of the page you can click “full” to get the desktop version. From there you can see the signatures including the message button.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎04-01-2019

Re: Was shocked how bad the store manager treated us.

I was i figured it out...thanks.

Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Was shocked how bad the store manager treated us.

Good morning, Wayne,

 

Thank you for sharing the requested information.  Jessica is currently unavailable, but I’ll be happy to step in here and further assist. 

 

Please keep an eye out for a private message heading your way shortly.  Once received, you can view my message by signing into the forum and selecting the orange envelope icon at the top of the page.

 

Speak to you soon,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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