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New Member
Posts: 6
Registered: ‎07-17-2020

Was lied to then made to pay more

Hi, I had a Best Buy employee lie to me and then I was made to buy a different product to make up for his lie... I went in to have Geek Squad replace my iPhone screen (under warranty as there was a defect) and he told me they had plenty of replacement screen protectors in stock (as I originally purchased my protector from Best Buy and paid to have it installed). So after he replaced my screen he said the inventory was wrong and the only screen protector they in stock had for my phone was of the same brand, but it came with a case. So he made me buy the one with the case, otherwise he wouldn't put the screen protector on my phone (even though the ones you guys do have the lifetime replacement warranty). I paid because I needed the screen protector, but this was the most scummy, misleading, and fraudulent thing that has ever happened to me in a retail store.
 
 

 

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Valued Contributor
Posts: 1,616
Registered: ‎02-07-2011

Re: Was lied to then made to pay more

Non of that is fraudulent or misleading... I'm sure they could have ordered the screen protector, you choose not to wait.
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New Member
Posts: 6
Registered: ‎07-17-2020

Re: Was lied to then made to pay more

Uh, yeah. They told me they had it in stock.
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Best Buy Employee
Posts: 1,833
Registered: ‎01-09-2015

Re: Was lied to then made to pay more

But you also stated that they informed you their counts are off.  This happens all the time with screen protectors unfortunately, whenever one is misapplied or defective those go to the back and are written off.  Due to the COVID-19 pandemic, the lowered staffing levels don't allow for this to be done as frequently as we would like.  If the employee didn't knowingly tell you that they had them when they didn't, that's not lying.  Is the information incorrect, yes.  But that employee was providing information they had in good-faith.  

 

As nckhammond stated, they could have ordered it for you if you would have allowed.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 6
Registered: ‎07-17-2020

Re: Was lied to then made to pay more

Lol whatever. Chargebacks exist for a reason.
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New Member
Posts: 6
Registered: ‎07-17-2020

Re: Was lied to then made to pay more

Also, they never gave me the option. The guy said they had tons in stock... then he said they didn't and this (the one with the case) was the only option and he just rang it up.
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Best Buy Employee
Posts: 1,833
Registered: ‎01-09-2015

Re: Was lied to then made to pay more

You paid for an item and you received that item, it probably wouldn't go the way you want it to.  Anything that you're seeking in terms of reimbursement should be discussed with the management at the individual store in question, since that is where the concern lies.  You can always wait on a moderator here who will record your concerns at a corporate level, but what you're requesting is up to the store.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 4,047
Topics: 39
Kudos: 374
Solutions: 242
Registered: ‎11-29-2016

Re: Was lied to then made to pay more

Good afternoon, ArabKnightMC,

 

Welcome to our forums, and thank you for sharing your experience with us.  As jdogg836 has mentioned, we strive to ensure the inventory levels at our stores and online are as accurate as possible at all times, and it can certainly lead to some disappointing experiences when these counts are off.  While it sounds like you were able to purchase an alternate screen protector for your phone, I’m sorry to hear it wasn’t the one you had in mind.

 

If you’ve since discovered the case you’ve publicly confirmed purchasing from us isn’t quite what you were expecting, please don’t hesitate to utilize our Return & Exchange Promise to return it to us, so your funds could be used to purchase the screen protector you were hoping to purchase.

 

If you have any other questions or concerns, please let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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