07-17-2020 11:49 PM
07-18-2020 03:42 PM
But you also stated that they informed you their counts are off. This happens all the time with screen protectors unfortunately, whenever one is misapplied or defective those go to the back and are written off. Due to the COVID-19 pandemic, the lowered staffing levels don't allow for this to be done as frequently as we would like. If the employee didn't knowingly tell you that they had them when they didn't, that's not lying. Is the information incorrect, yes. But that employee was providing information they had in good-faith.
As nckhammond stated, they could have ordered it for you if you would have allowed.
07-18-2020 06:30 PM
07-18-2020 07:07 PM
You paid for an item and you received that item, it probably wouldn't go the way you want it to. Anything that you're seeking in terms of reimbursement should be discussed with the management at the individual store in question, since that is where the concern lies. You can always wait on a moderator here who will record your concerns at a corporate level, but what you're requesting is up to the store.
07-24-2020 12:18 PM
Good afternoon, ArabKnightMC,
Welcome to our forums, and thank you for sharing your experience with us. As jdogg836 has mentioned, we strive to ensure the inventory levels at our stores and online are as accurate as possible at all times, and it can certainly lead to some disappointing experiences when these counts are off. While it sounds like you were able to purchase an alternate screen protector for your phone, I’m sorry to hear it wasn’t the one you had in mind.
If you’ve since discovered the case you’ve publicly confirmed purchasing from us isn’t quite what you were expecting, please don’t hesitate to utilize our Return & Exchange Promise to return it to us, so your funds could be used to purchase the screen protector you were hoping to purchase.
If you have any other questions or concerns, please let me know.